Transportation Service Level Agreement Template
The coverage parameters specific to the services covered by this contract are: There are many more KPIs that can be added to this basic SLA agreement. The more KPIs there are, the more difficult the negotiation process is. It can take months for a complex SLA/KPI document to be negotiated while you go back and forth with your logistics provider, so that the document becomes a « win-win » for both parties. After the ALS/KPI is a document approved by both the customer and the logistics provider, this document and its contents must first be audited monthly and then quarterly. Both parties will know how the partnership will develop if the objectives of the SLA/KPI document are achieved. Without SLA/KPI, there is no way to measure the performance of both parties. Don`t be surprised if a logistics provider doesn`t jump on an ALS/KPI with a « Let It Happen » statement. Always use some kind of basic ALS/KPI to protect yourself while you relocate your logistics department. Any losses incurred during transport between the loading point and the final destination are deducted from the transport bill. In the event that the theft of a truck of armed men, or any other person with firearms, the case will be immediately reviewed in collaboration with local law enforcement.
The service provider is not responsible for such a loss resulting from armed attacks until the investigation is closed and the case is closed. This can be modified or extended by the written agreement of both parties. In the event of a disagreement resulting from this treaty, the parties agree to negotiate an agreement on that agreement or, if an agreement is not reached, mediation disagrees before submitting a case. By putting their respective electronic signatures below, the contracting parties agree to conclude, apply and secure the entire transport service contract for the agreed duration. The customer pays for transportation costs, such as toll roads, gymnasiums or unforeseen road taxes. There should also be a QBR or quarterly Business Review on the carrier you choose.